returns policy 

All sales are final and refunds will only be provided if within 30 days of receiving the goods that they are wrong or faulty.  Damaged goods will only be replaced by sending photographic evidence by email within 3 working days of receipt of the goods.

Unfortunately, we are unable to provide free returns for customers unless due to an order error.

We'll notify you via e-mail of your refund application once we've received and processed the returned item. You can expect an outcome within 7 business days of our receiving your return.

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All purchases on items that have been used cannot be returned.

Exchange Policy

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Unfortunately, we are unable to provide exchanges or free returns for customers unless due to an order error by us; we will pay for the postage of the replacement item.

If you have any queries or problems regarding your order please email us. Quoting your order number will help enormously and we will sort things out for you as soon as possible.

If the information for what you wish to purchase isn't there or if you are still unsure you can contact us by email before you place your order.

Are there items I can't exchange?

All purchases on items that have been specifically ordered or those products used cannot be returned

Warranty

Should the product be damaged on arrival, or if you discover any defects in your product, please contact us via our contact page. We will organise with you to return the item for assessment. After assessment, we will approve a repair, a replacement or refund as appropriate. All products are warranted against defects in manufacturing or materials over the reasonable life of the item.

Delivery

We can’t deliver to a Post Office box or any address which looks suspicious to us. We only deliver within New Zealand and Australia, we use top quality couriers. Delivery timeframes will be advised at the time of payment*.

Contact

​​Pete Williams 

Tel: +64 27 270 8000

accessme.nz@gmail.com

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